Last updated: 14 March 2023
1.1. RENT ALIA HOLIDAYS S.L.U. (hereinafter, “Rentalia”), with registered address in Madrid, Plaza de las Cortes 2, 5ª - 28014 and holding tax ID number (NIF) ESB83467613, registered in the Madrid Companies Register, Volume 18,424, book 0, sheet 200, section 8, page M-319796, entry 1 is the owner of the domain www.rentalia.com and its respective subdomains or mobile applications (hereinafter “Website and Apps”) and it makes the same available to Internet users, in order to inform, advertise and provide information concerning properties used for holiday or short duration rentals (hereinafter the “Property/ies) both in Spain and abroad and a range of information associated with tourism, as well as allowing certain tourism-related services to be rendered through the Website and Apps.
1.2. By browsing or using the Website and Apps you are considered a user of the Website and Apps (hereinafter, the “User/s”) and this implies acceptance of all the conditions included in this Legal Notice. The Website and Apps service provision has a duration that is limited to the time that the User is connected to the Website and Apps or to any of the services provided through the same. Users should therefore read this Legal Notice carefully every time they intend to use the Website and Apps, because the latter and their conditions of use set forth in this Legal Notice may be amended at any time.
1.3. Some services on the Website and Apps accessible for Rentalia Users may be subject to specific conditions, regulations and instructions which may replace, supplement and/or modify this Legal Notice and they must be accepted by the User before the corresponding service provision may start.
2.1. This Legal Notice regulates the conditions, access and use of the Website and Apps, their contents and services, paid and free of charge, made available to Users; the latter term including both Travellers and Property and Service owners making up the Website and Apps.
2.2. This Legal Notice shall be applicable both to promotional and information provision activities carried out through the Website and Apps and to the rendering of the services offered on the Website and Apps, whereby it shall be in force at all times, both for merely browsing on the Website and Apps and for service provision within the framework of the Website and Apps, although these latter activities shall furthermore be subject both to this Legal Notice and to the Service Conditions included on the Website and Apps and the specific conditions, if applicable, that may exist.
a. User Status
Mere access and/or usage of the Website and Apps by the User implies full and unreserved adherence to the Legal Notice Conditions set forth in the published version from the time that the user accesses the same. They shall be understood as accepted by the simple fact of visiting the Website and App pages and in particular if the services on the Website and Apps are used.
The User states they are of legal age and with the legal capacity to be bound and comply with the conditions of the Legal Notice set forth herein.
b. General Regulations for Use
The User undertakes to use the Website and Apps diligently and correctly, in particular when publishing Contents using the different forms enabling this and, when so undertaking, they shall be respectful in their communications with other Users on the Website and Apps. Likewise, they undertake to, including but not limited to, not inserting Contents, and particularly opinions, videos or images, or not to make comments or commit actions that :
Likewise, the User is obliged to communicate appropriately and with respect with other Rentalia Users or clients and to comply with the law, good manners and in act in good faith.
The Website and Apps enable the User to issue and publish Contents and, in particular, opinions (positive or negative), images or videos of the Properties and their surroundings. The Website and Apps do not moderate the Contents Users introduce that are dumped directly and at the sole responsibility of the latter, although those, which, at Rentalia’s discretion, clearly and expressly breach the foregoing conditions may be withdrawn.
Rentalia shall not be held liable, nor does it guarantee, the veracity or the accuracy of the Contents that Users may post on its Website and Apps.
The User shall respond before Rentalia and before any third party, for any damages that may result from a breach of their foregoing obligations.
c. Industrial or intellectual property
The data compilation that Rentalia makes available to its users (hereinafter the “Databases”) and all the contents of the Website and Apps, understanding these to include but not be limited to, the texts, contract templates, images, videos, photographs, trademarks, graphics, logotypes, icons, software technology, links and other audiovisual or sound contents, together with their graphic design and source codes (hereinafter the “Contents”) or any other signs susceptible to industrial or commercial usage, are intellectual property belonging to Rentalia or to third parties, and under no circumstances may any rights to exploit the same be understood to be transferred to the User, beyond what is strictly necessary for correct usage of the Website and Apps.
The User states they hold the rights of the Contents they publish or declares to have the author or Owner’s authorisation, making over to Rentalia, free of charge and for an indefinite and unlimited time duration and for use globally, all the reproduction, distribution and public communication rights over the same through web pages, digital information newsletters and other similar publications, expressly authorising Rentalia to be able to transfer said Contents to third-party websites and other digital or physical media with which Rentalia has entered into collaboration agreements.
All reproduction, distribution, public communication and transformation of any element belonging to Rentalia are strictly prohibited without express authorisation from the latter.
Unauthorised use of the Databases, Contents or any other element comprising intellectual or industrial property belonging to Rentalia shall give rise to the criminal and/or civil liabilities or any other liabilities set forth by law.
Under no circumstances shall Rentalia be held liable for User infringements affecting the rights of third parties and the User shall release Rentalia from all liability in the event of any claims being lodged.
In those cases in which Rentalia is contracted by the advertiser to take photographs of the properties, the rights over said photographs shall belong to Rentalia and this shall be indicated on the same, although Rentalia shall grant the advertiser indefinite and unlimited geographical licence to use them.
d. Database and Contents
The User undertakes to use the Databases and the Contents included in the Website and Apps abiding by the law and this Legal Notice.
The User, compliant with current legislation, shall refrain from the actions included in, but not limited to, the following:
Rentalia shall under no circumstances be held liable for the content, functioning and/or data protection policy or other terms contemplated on other websites to which access may be given by including a link on this Website and Apps, nor for the contents, services or products offered therefrom, unless these other sites belong to Rentalia. The hyperlinks contained on the Website and Apps may direct Users to third-party websites. Rentalia includes them to facilitate the User’s browsing; under no circumstances does it assume any liability for the contents, information or services that might appear on said sites, which shall be of an informative nature and in no cases shall they imply any relationship between the aforementioned third party and Rentalia.
4.1 The User shall publish their advertisement on Rentalia in keeping with the procedure indicated thereon. To this end, the User should fill out the form provided including images of the properties, if applicable, until the information required for the advertisement has been fully submitted.
4.2. The User states that all the details included in the advertisement are true, exonerating Rentalia of any liability; the foregoing notwithstanding, the latter shall undertake whatever verification and diligence actions it deems appropriate in order to offer its Website and Apps Users truthful and reliable information. For these purposes, the User states that they hold sufficient title and authorisation, if applicable, to include the properties in the advertisement.
4.3. Responsibility for the prices, description, location and other information appearing in the advertisement contents lies exclusively with the User, who should, moreover, update them as often as is necessary in order for the information to remain accurate; whereby Rentalia assumes no liability whatsoever for any inaccuracies in this type of information.
4.4. Once the publication process has been completed, the User will receive an e-mail confirming the advertisement at the address indicated on the form; the User may, access their advertisements at any time through the Users Area.
4.5. For any information on the service requested, the User may contact Rentalia by sending an e-mail to: [email protected].
4.6. The prices of the plans will be specified on the URL indicated, where the taxes applicable at any time shall always be stated. The User shall make payment through the methods offered by Rentalia on its Website and Apps.
4.7. Unless the chosen method of payment is by direct debit, Rentalia does not have access to the bank data associated to the means of payment and is neither aware nor does it register this data during the payment operation. Rentalia or its payment providers, if applicable, shall apply whatever technical and organisational measures may be necessary to guarantee that payments are undertaken securely.
4.8. The right to withdrawal contemplated in Royal Legislative Decree 1/2007, of 16 November, passing the consolidated text of the General Law for the Defence of Consumers and Users, shall not be applicable; what shall be applicable, however, is the exception set forth in article 103, letter m) because advertisements published on the Website and Apps are deemed digital contents and their publication, i.e., their execution, has begun with prior consent from the user.
5.1. Rentalia is not a services broker; it solely and exclusively provides an information service as appears on its Website and Apps. Traveller-Users may contact Property Owner-Users directly through any of the means offered on the Website and Apps. Rentalia will not be party in said contracting nor in the payment to the Owner and it shall not be held liable for the veracity, quality, price, content or availability of the service that the User wishes to contract or has already contracted.
5.2. Rentalia only assumes liability for the damages the User may suffer stemming from the use of its Website and Apps, when said damage is attributable to wilful misconduct on the part of this company.
5.3. Rentalia assumes no responsibility for the administrative authorisations for the Properties should they be necessary; the responsibility for such lies solely with Property Owner-Users.
5.4. The User acknowledges and accepts that use of the Website and Apps, as well as the rendering of the services offered thereon is entirely at their own risk and entirely at their own responsibility.
5.5. Rentalia’s activity is constrained to publication of the advertisement of the Property included by the User, with the information the latter has provided. The foregoing notwithstanding, it shall employ all the diligence available to it to provide a good service, including fraud-prevention measures, validations of photographs of the buildings and publishing Users’ comments on their stay in the Property advertised on Rentalia.
a. Regarding the information
Rentalia shall not be held liable for the decisions taken based on the information supplied on the Website and Apps, nor for the damages caused to the User or to third parties due to actions solely grounded on the information obtained on the Website and Apps.
b. Templates and recommendations
Rentalia will make contract templates and/or other documents of a legal nature, advice for achieving a satisfactory rental and avoiding fraud, information concerning different tourism regulations, and/or other wide-ranging recommendations available to Users on the Website and Apps. Rentalia offers this information merely for information purposes and shall not be held liable for its content, for the currency of said information, nor for the use that Users make of the same, as well as any adverse outcome of the relationship.
Amongst other measures for Users to contact each other (traveller – Property Owner contact), the Website and Apps enable e-mail communication through their own website domain (rentalia.com). Said e-mails are assigned exclusively to managing the holiday rental or the corresponding service, and it is prohibited to use said e-mails for restricted personal activities in which some kind of privacy or secrecy may be expected in the communications. The use of the rentalia.com e-mail allows Rentalia to warn the User in the event that a holiday rental or service being arranged or contracted through this means of communication does not meet the quality and internal control criteria in place on the Website and Apps system, whereby Rentalia may come to warn the User of a potential risk of irregularity or fraud. In any case, Rentalia shall not intervene nor shall it be held liable for the contracting of services between Users and it shall not be held liable for the decisions taken based on the information supplied by the Website and Apps.
c. Regarding service quality
Access to the Website and Apps does not imply that Rentalia is obliged to control the absence of viruses, worms or any other harmful computer element. In any event, it is up to the User to have suitable tools to detect and deal with harmful computer software.
Rentalia shall be not held liable for the damage produced on Users’ or third-party computer equipment while providing the Website and Apps service.
d. Regarding service availability
Access to the Webiste and Apps requires services and supplies from third parties, including transport across telecommunications networks the reliability, quality, continuity and functioning of which does not correspond to Rentalia. Therefore the services provided through the Website and Apps may be suspended, cancelled or prove inaccessible, prior to or simultaneously with the rendering of the Website and Apps service.
Rentalia shall not be held liable for the damages of any kind of products in the User due to failures or falls in telecommunications networks that produce the suspension, cancellation or interruption of the Website and Apps service prior to or while it is being rendered.
e. Concerning sites linked through the Website and Apps
The access service to the Website and Apps includes technical linking devices, directories and even search instruments that enable the User to access other Internet pages and websites that maybe of interest to them (hereinafter “Linked Sites) such as, for example, car hire or travel insurance… etc.
However, Rentalia assumes no liability regarding the connection to or contents of third-party Linked Sites referred to on the Website and Apps and it shall not be held responsible for damages produced by the contents and/or services of the Linked Sites being unlawful, their quality, them being out of date or their availability, errors or uselessness, nor for any other damage that is not directly attributable to Rentalia.
The User is generally obliged to comply with this Legal Notice and, if applicable, the Specific Conditions, as well as complying with the special warnings or instructions for use contained therein or on the Website and Apps and to always act in accordance with the law, with good manners and in good faith, employing suitable diligence for the nature of the service they are enjoying, refraining from using the Website and Apps in a way that could impede, damage or deteriorate normal functioning of the same, the goods or rights pertaining to Rentalia, its suppliers, the other Users or any third party in general.
Specifically, and without this implying any limitation on the obligation assumed by the User, of general application in accordance with the foregoing paragraph, when using the Website and Apps and in providing the services, the User undertakes to: (i) Provide, if applicable, their true data and to keep it up to date; (ii) not to introduce, store or disseminate on of the Website and Apps, any information or material that were libellous, insulting, obscene, threatening, xenophobic, that incites discrimination for reasons of race, gender, ideology, religion or which is in any way injurious to morality, public order, fundamental rights, public liberties, honour, the privacy or image of third parties and in breach of current legislation in general; (iii) not to introduce, store or disseminate using the Website and Apps, any computer programme, data, virus, code, hardware or telecommunications equipment or any other electronic or physical instrument or device that might cause damage on the Website and Apps, in any of the Services or on any piece of equipment, systems or networks pertaining to Rentalia, to any User, to Rentalia suppliers or to any third party in general or that is capable of altering them in any way or impeding them from functioning normally; (iv) to appropriately safeguard the “Username” and “Password” given to Users by Rentalia, as identification elements that enable access to the different services offered on the Website and Apps, undertaking not to let third parties use or have access to them, assuming full liability for the damages that may stem from undue use of the same. Users likewise undertake to notify Rentalia as soon as possible if they are lost or stolen as well as of any risk of a third party accessing the “Username” and/or “Password”; (v) not to undertake advertising, promotional or commercial exploitation activities through the Website and Apps, not to use the content and, in particular, the information obtained through the Website and Apps to send advertising, messages for direct sales or other commercial purposes, nor collect or store personal data pertaining to third parties; (vi) not to use false identities, not to impersonate other people’s identities when using the Website and Apps or in the use of the services on the Website and Apps, including the use, if applicable, of third-party passwords or access keys or in any other way; (vii) not to destroy, alter, use for their usage, render useless or damage the data, information, programmes or electronic documents belonging to Rentalia, its suppliers or third parties; (viii) not to introduce, store or disseminate any content that violates intellectual or industrial property rights or third-party business secrets, nor in general any content that, compliant with the law, they are not entitled to make available to third parties on the Website and Apps.
For the purposes of these General Conditions and for any communication that be required between Rentalia and the User, the latter should send a letter by post to Rentalia at, Plaza de las Cortes 2, 5ª - 28014 Madrid, or telephone them on (+34) 91 769 80 60 or address an e-mail to: [email protected].
This Legal Notice is governed in all aspects by Spanish law.
Last updated: 14 March 2023
Here is a summary of the important things you need to know about your relationship with Rentalia:
Summarised version in case you are short of time:
I. As a Traveller or Private Advertiser using our Website or Apps
. Rentalia will be responsible for processing the personal data you provide to us when you request any of our services. We will therefore process your data primarily to fulfil the contractual relationship that is created when you request a service from us.
. In addition, we will send you promotional communications about Rentalia products that are similar to those you have requested, for which we will have to take in account your consumption habits and preferences. We will do this because we have a legitimate interest in maintaining our relationship with you by informing you of new products that you can purchase. However, you may unsubscribe from these communications at any time.
. You can at any time access, rectify or delete your data, as well as exercise other rights (explained below).
II. As a representative of a Professional Advertiser (legal entity) and who uses our Website or Apps
. Rentalia will be responsible for processing the personal data you provide to us in order to provide you with the service contracted with the entity you represent.
. We will need to process your data on the basis of the legitimate interests of your company and Rentalia in order to maintain the contractual relationship we agree to for the provision of the services.
. You can at any time access, rectify or delete your data, as well as exercise other rights (explained below).
It is important for you to know:
RENT ALIA HOLIDAYS S.L.U, with registered office at Plaza de las Cortes 2, 5ª - 28014 Madrid, holding NIF: ESB83467613, and telephone (+34) 91769 80 60 ("Rentalia") is responsible for the personal data you submit through this website and its subdomains or apps (hereinafter, the "Website and Apps").
In the following clauses we provide you with information about your rights and how we will use your personal data when you browse our Website and Apps to search for and book holiday accommodation ("Traveller"), if you publish a holiday accommodation as a private individual ("Private Advertiser") or if this publication is made as a representative of a professional advertising company ("Professional Advertiser"), all in accordance with the European General Data Protection Regulation ("GDPR") and the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights ("LOPDGDD").
If you have any questions regarding the processing of your personal data, please contact us at the following address: [email protected]. Or you can contact our Data Protection Officer at the following address: [email protected].
As we will inform you below, when you use our Website and Apps, we will use different types of information and personal data. As we will not always use all of your data for all purposes, we will explain throughout this document the type of personal information we will use in each case.
Category of personal data we will use:
Rentalia will process your data for the following purposes:
3.A) Necessary processing for the provision of the services you request from us
There are a series of data that we request from you as "obligatory", because they are necessary to provide you with the services you request from us.
As for the list of these services we offer you, they include:
As a consequence of the services described in the previous points, Rentalia will also send transactional communications regarding the operation of the services or the operation of any other contracted service (these transactional communications will be related to the management and solution of possible technical incidents, notifications in case of modification of the contracting conditions or for the management of any possible claim that you may need to make regarding the hiring of the services).
3.B) For Rentalia's legitimate interest
We will now explain the different circumstances in which we may process your data on the basis of a legitimate interest:
In addition, as part of the provision of the services you have contracted as a Professional Advertiser, Rentalia will also send transactional communications relating to the operation of the services or the operation of any other contracted service.
These processing operations will be carried out on the basis of the legitimate interest of Rentalia and the company you represent, for the sole purpose of managing the contractual relationship we have with you as a Professional Advertiser.
In accordance with the GDPR, we have carried out what is known as a "balancing test". This is an internal analysis to confirm that our legitimate interest does not harm the interests of data subjects in the protection of their personal data. As a conclusion of this test, we understand that BDMI's legitimate interest prevails due to the reciprocal interest that exists between us and the company you represent in ensuring the correct representation and interrelation with a legal entity, in order to be able to properly manage the contractual relationship with it. Furthermore, Article 19 of the LOPDGDD allows this processing.
In this context, we will also detect fraudulent advertisements based on pre-established parameters (suspicious IP, very low/high prices, location of the property, etc.). If Rentalia detects such advertisements, it will proceed to the application of the corresponding protocol to verify the identity of the advertiser and the reality of the advertisement.
For this processing we have carried out a balancing test, and we understand that we have a legitimate interest that does not affect your privacy, as we carry it out to ensure the quality of our services and a secure environment on our Website and Apps. As a consequence of this test, we understand that this processing does not prejudice your fundamental rights and freedoms, especially considering that we will only use the minimum data we need to verify your identity and prevent fraud in Rentalia's environments.
Specifically, in order to carry out this activity, Rentalia will process the data obtained from the observation of your browsing habits on the Website and Apps, as well as the monitoring and analysis of your behaviour when you browse in these environments. With this information and the information that belongs to Rentalia's internal sources (i.e., information that we obtain directly from you, without consulting any file or database, such as, for example, data that you provide when you contract any of our services), we will carry out an analysis of your interests to determine which of our products and services best fit your profile. No automated decisions that would have any legal or other significant effect on you will ever be made with regard to the aforementioned profile.
This processing involves the acceptance of cookies in terms of consent, that’s why idealista will process the personal data obtained from the use of analytical, preference and advertising cookies, provided that you have given your express consent to this effect through the cookie configuration panel. For more detailed information, you may consult our Cookies Policy.
What data do we process: your identification and contact details, personal characteristics, interaction and browsing information and commercial information.
In this case, we have also carried out a balancing test and, as a conclusion, we understand that our interest in carrying out this processing prevails: (i) to be able to maintain the relationship with you by contracting new products; (ii) to know your feedback regarding the services provided; and (iii) to make the appropriate improvements in relation to the suggestions you have made about the contracted services.
Therefore, we understand that we have a legitimate interest that does not affect your privacy, since only data that you yourself have provided us with, or that have been generated in the contractual relationship (excluding data obtained from external sources), will be used for this processing.
What data do we process: identification data, contact data and commercial information.
3.C) Compliance with legal obligations
What data do we process?
Your identification, contact, economic and financial data and information about the services you contract.
¿To what end?
To comply with the different legal obligations that may be required from us and if we are requested to do so by any Court or Tribunal, the State Security Forces or any other competent Public Authority or Administration.
In particular, if you are a Traveller, a Private Advertiser, a Professional Advertiser (or the owner whose property is published on the Website and Apps) Rentalia will communicate the data indicated in this section to the Tax Agency, in order to comply with its tax obligations by filing form 179.
3.D) By the express consent that you provide us with
If you expressly consent, we will process your data for the following purposes:
Additionally, we would like to inform you that Rentalia has collaboration agreements with some of the Group's companies, which offer services that we believe may also be of interest to you, such as, for example, insurance services for Travellers. In order to contact them, these third parties offer their services on our Website and App, and provide you with forms so that you can contact them directly.
To the advertisers you have contacted to process your request. For clarification purposes, we will communicate to such advertisers the contact details you have included in the corresponding form.
Without prejudice to the foregoing, we inform you that Rentalia's service providers who are responsible for the processing of your data, including those who provide us with technology or shipping services, documentation receipt and support tools to measure the operation of the Website and Apps, may have access to your data. These data processors will only access your information in accordance with Rentalia's instructions.
You can request more information about the recipients of your data by sending an e-mail to the following address [email protected]indicating the specific processing or use for which you would like more information.
Exceptionally, some of the Rentalia service providers referred to in the previous section may process your data in countries outside the European Economic Area ("EEA").
In any case, whenever we transfer personal data internationally, we will ensure that:
For this purpose, we will only use suppliers who: (i) are located in a country or territory that has been declared by the European Commission to have an adequate level of protection; or (ii) provide us with adequate safeguards, such as standard contractual clauses or an equivalent legal tool, which are sufficient to ensure that such third party protects your data and provides you with rights and protections at the same level as in the EEA. This is without prejudice to the fact that we may also apply technical protections, such as encryption and pseudonymisation of your data, as appropriate.
Generally, we will receive the data you provide directly in the contractual relationship.
However, there are some cases where we may obtain your data from third party sources:
Depending on each of the purposes for which we process your data, the time period will be:
We inform you that your data will be kept blocked at the end of the processing for which they are intended and during the legal limitation periods of obligations (maximum 6 years) defined for each purpose of the processing, indicated in section 3.
There are mandatory fields in the forms without which we cannot provide you with our services. By clicking on the "Save" button (or equivalent) incorporated in the aforementioned forms, you declare that the information and data you provide are accurate and truthful.
To ensure that the information provided is always up to date and contains no mistakes, please remember to inform us as soon as possible of any changes or corrections to your personal data as they occur by sending an e-mail to the following address [email protected]. You can also update your phone or email through your private area on the Website and Apps.
We inform you that you may exercise the following rights:
You may exercise your rights at any time and free of charge by sending an e-mail to [email protected] indicating the right you wish to exercise and your identification details.
Furthermore, we inform you that you have the right to lodge a complaint with the Spanish Data Protection Agency if you consider that a breach of data protection legislation has been committed with regard to the processing of your personal data.
Rentalia uses all reasonable efforts to maintain the confidentiality of personal information that is processed through the Website and Apps. We maintain strict levels of security to protect the personal data we process against accidental loss and against unauthorised access, processing or disclosure, taking into account the state of technology, the nature of the data and the risks to which it is exposed. However, we cannot be held responsible for the use you make of the data (including your username and password) that you use on Rentalia outside of our Website or Apps.
In the provision of our services, we will use third party software and/or services to collect information while you browse or interact with the content of our Website and Apps, as well as information about the device you are using. The main purpose of collecting the information generated by cookies is to learn more about how you use and interact with the Website and Apps in order to improve your experience while using our services and to identify possible errors in the implementation of our Website and Apps. The information collected includes, among others:
Read more about passively collected information in our Cookies Policy.